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Test your digital skills and learn online

Become a Tech Coach for the Kansas City Public Library

​Create your own schedule, accept assignments at your convenience, and make an immediate impact in our community.

Already a volunteer? Sign into the Volunteer Portal

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Tech Coach Program

Our Mission

​The Kansas City Public Library's Tech Access division is dedicated to supporting our community in learning and applying digital literacy skills and promoting equitable access to technology.

Why is this work important?

​As our world becomes increasingly digital, many individuals and communities do not have affordable access, learning resources, and support to participate in cultural and civic discussions, find employment, and access essential services. This disproportionately effects under-resourced areas in our community.

Your impact

​By sharing your digital skills to our community members, you are making an immediate impact on their lives. Your service will enable someone to connect with their community, to apply for a job or essential services, to access online education, and more.

How do I start?

  1. Submit an application

  2. Interview over the phone

  3. Attend a virtual orientation

  4. Background check

  5. Complete online training

  6. Serve your first shift with a staff member

What do you offer?

  • ​Flexible and customizable volunteer schedule and assignment.

  • Experience providing direct service to patrons.

  • Continued training and support.

  • Recognition and rewards for your contribution of service.

What are the service opportunities?

  • ​1:1 appointments

  • Drop-in sessions

  • Classes and workshops

  • Special events

  • Partner sites

What is the schedule?

You have the choice of accepting appointments on an as-needed basis, setting up customized and regular shifts, or covering scheduled events and activities.

What are the services requirements?

  • ​Dedicate a minimum of 4 hours of service per month

  • Provide excellent customer service to library patrons in-person and virtually

  • Answer basic digital literacy questions about personal devices, apps, Microsoft Office, e-mail, internet, filling out forms, and digital library resources

  • Search (Google) information to find relevant resources


Apply to be a volunteer today!

Tech Access is a subdivision within the Kansas City Public Library's Strategic Initiatives Department to enhance the Library's digital inclusion services to the community.

Contact us

© 2022 Kansas City Public Library | Tech Access

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